Cancellation & Refund Policy

A Cancellation & Refund Policy is a set of guidelines and rules that a business or service provider sets for handling cancellations and refunds. These policies vary depending on the type of service or product offered, and they are usually in place to protect both the company and the customer. Here’s a general outline of what such a policy might include:

1. Cancellation Terms

  • Notice Period: Specifies how much advance notice a customer must give in order to cancel without penalty (e.g., 24 hours, 7 days).
  • Method of Cancellation: Outlines how cancellations should be made (e.g., via email, phone call, or online form).
  • Cancellation Fees: Indicates if there are any fees for cancellations and under what circumstances they apply (e.g., a flat fee or a percentage of the total cost).
  • Special Conditions: This could include any exceptions, such as non-refundable deposits for certain bookings, or cancellations that are allowed only in specific situations (e.g., medical emergencies).

2. Refund Policy

  • Eligibility for Refunds: Describes the conditions under which a refund will be issued (e.g., defective products, service not rendered, or cancellations within a specific time frame).
  • Refund Method: Specifies how refunds will be issued (e.g., credit to the original payment method, store credit, or another form).
  • Time Frame for Refunds: Indicates how long it will take for the customer to receive the refund (e.g., 5-10 business days).
  • Partial Refunds: Explains situations where only a partial refund will be given (e.g., if part of a service was used, or if a non-refundable fee applies).
  • Non-Refundable Situations: Lists scenarios where no refund will be issued (e.g., for certain sale items, or when the customer fails to show up for a booked appointment).

3. Exceptions

  • Special Offers: For sales or promotions, it’s common for there to be stricter refund and cancellation rules, or no refunds at all.
  • Force Majeure: Specifies situations in which a refund or cancellation policy may be waived (e.g., natural disasters, strikes, or other unforeseen events).

4. Policy Updates

  • Notification of Changes: Details how customers will be informed if the cancellation or refund policy is changed (e.g., via email, website notice).
  • Retroactive Changes: Whether the policy applies to existing bookings or purchases, or if changes will only apply to future transactions.

Example of a Cancellation & Refund Policy

Cancellation & Refund Policy

  1. Cancellations
    • Cancellations must be made at least 24 hours in advance to receive a full refund.
    • Cancellations made within 24 hours of the scheduled service will incur a 50% cancellation fee.
    • All cancellations must be made via email or our online portal.
  2. Refunds
  1. If a service is cancelled within the eligible time frame, a full refund will be processed within 5 business days.
  2. Refunds will be issued to the original payment method used at the time of purchase.
  3. Products that have been opened or used are not eligible for refunds.
  4. Exceptions
  1. No refunds are provided for promotional or sale items.
  2. In the event of a force majeure (natural disasters, illness, etc.), we reserve the right to modify or waive cancellation fees.
  3. Policy Changes
  4. We reserve the right to change our cancellation and refund policy at any time. Changes will be communicated via email or updated on our website.

Contact Us

If you have any questions or need assistance with the return process, please contact our customer service team:

Thank you for shopping with www.istylei.com . We value your satisfaction and will do our best to ensure a positive shopping experience.